Refund policy

Returns & Refund Policy

At Cold One Country, we want you stoked with your gear. If something’s not quite right, we’re here to help.

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Returns & Exchanges

We accept returns and exchanges within 14 days of your order being delivered.

To be eligible for a return or exchange, your item must be:
- unworn
- unwashed
- in original condition
- free from damage or marks

Items returned that do not meet these conditions may not be accepted.

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Change of Mind

We understand sometimes things don’t work out.

If you change your mind about your purchase, we may offer:
- an exchange
- store credit

Please note:
- return shipping costs are the responsibility of the customer
- original shipping costs are non-refundable
- sale items and limited drops are not eligible for refunds unless faulty

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Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, have a yarn with us within 7 days of receiving your order and we’ll sort it out as quickly as possible.

Please include:
- your order number
- photos of the item
- a brief description of the issue

📧 info@coldonecountry.com.au

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Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

If approved, refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

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Exchanges

Need a different size or item?
Send us an email and we’ll do our best to help, depending on stock availability.

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Return Shipping Address

Return instructions and shipping details will be provided once your return request has been approved.

Please do not send items back without contacting us first.

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Thanks for supporting Cold One Country — built for knockoff, backroads and better weekends. 🍺